PRIVACY POLICY

When you place an order: your email address, delivery address, and phone number. The site has no customer accounts.

If you sign up to our newsletter, we keep your email address and when and where you signed up, to send drops and offers you choose; every email has an unsubscribe link. If you ask to hear when a sold-out colour returns, we keep your email and that product, and send one restock email. If you write to us through the contact form, we keep your name, email, topic and message to reply. If you leave a review, we keep your email to contact you about it; it is never shown publicly.

Your cart and wishlist are stored only in your own browser (localStorage), not on our servers.

We also record anonymous usage measurements so we can see which pages and products people look at: the page path, whether a product page or the checkout was viewed, when something is added to a cart, the country your network reports, whether you are on a phone or a desktop, the site that linked you to us, any campaign tags in the link you arrived on, and page-speed timings. These are tied to a random id that lives in your browser tab and is discarded when you close it. These measurements do not include your name or your IP address.

To fulfil and deliver your order, contact you about it, and process payment. We do not sell or share your data with anyone except the services needed to run the store: Supabase (order database), Cloudflare (website hosting), Resend (order and newsletter email), Meta (advertising measurement, described under Cookies & tracking), and iCarry (courier — they receive your name, address and phone number so they can deliver, and the amount to collect if you pay cash on delivery).

We use the Meta Pixel to measure our advertising. When you visit, your browser loads Meta's script, which sets Meta's own cookie (_fbp) and tells Meta, along with your browser's usual details such as its IP address, which pages and products you view, when you add something to your cart or start checkout, and the value of an order you place. Meta's automatic advanced matching is also switched on: when you fill in a form on our site, such as at checkout, Meta's script can pick up your email address, phone number, name, city, region, postcode and country, hash them (scramble them into a code) in your browser, and send them to Meta so it can match your visit to a Meta account. Our own code adds no personal details to what Meta receives.

Our own usage measurements (described above) use a random id held in your browser tab's session storage, not a cookie, and it is discarded when you close the tab.

Order records are kept as long as needed for accounting and warranty purposes. If you unsubscribe, marketing emails stop straight away. We keep your sign-up record, marked as unsubscribed, and your address on a do-not-email list, so you are never sent marketing again; emails about an order you place still reach you. Your newsletter sign-up is kept while you are subscribed and deleted 2 years after you unsubscribe; the do-not-email entry stays. A restock alert is deleted 90 days after we send it, or after 2 years if the colour never comes back. Contact-form messages and the email address on a review are deleted after 2 years. To ask what we hold about you, or to have it corrected or deleted, email hello@eyezneverlie.com.